1. Introduction

Welcome to ISO Library ("we," "our," or "us"). We are committed to protecting your privacy and ensuring transparency about how we handle information when you visit our website at iso-library.com (the "Site").

This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data.

2. Information We Collect

2.1 Information You Provide

We may collect information you voluntarily provide when you:

• Contact us via email at [email protected]
• Subscribe to our newsletter (if applicable)
• Submit feedback or questions

This information may include your name, email address, and the content of your message.

2.2 Automatically Collected Information

When you visit our Site, we may automatically collect certain technical information, including:

• Log Data: IP address, browser type, operating system, referring URLs, pages visited, and timestamps
• Cookies: Small data files stored on your device (see our Cookie Policy)
• Analytics Data: Usage patterns, session duration, and navigation paths through aggregated analytics services

2.3 Information We Do NOT Collect

We do not collect:

• Financial information (credit cards, bank details)
• Social security numbers or government ID numbers
• Sensitive personal data without explicit consent
• Information from children under 13 years of age

3. How We Use Your Information

We use collected information for the following purposes:

• Provide Services: To deliver educational content and respond to your inquiries
• Improve Our Site: To analyze usage patterns and enhance user experience
• Communication: To respond to your emails and provide customer support
• Security: To protect against fraud, abuse, and security threats
• Legal Compliance: To comply with applicable laws and regulations
• Analytics: To understand how visitors use our Site and improve content

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. For detailed information about our cookie practices, please see our Cookie Policy.

Types of Cookies We Use:

• Essential Cookies: Required for basic site functionality
• Analytics Cookies: Help us understand how visitors use our Site
• Preference Cookies: Remember your settings and preferences

You can control cookie settings through your browser preferences. However, disabling cookies may limit some Site functionality.

5. Third-Party Services

We may use third-party services that collect information for analytics and site improvement:

• Analytics Services: We may use services like Google Analytics to understand site usage. These services may collect data about your visits to our Site and other websites.
• Hosting Services: Our Site may be hosted on third-party servers that maintain logs for security and performance purposes.

These third parties have their own privacy policies governing their use of your information. We encourage you to review their policies:

• Google Analytics Privacy Policy: https://policies.google.com/privacy

6. Data Security

We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure server infrastructure
• Encryption of data in transit (HTTPS/SSL)
• Regular security assessments
• Limited access to personal information

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Specifically:

• Contact inquiries: Retained for 2 years after resolution
• Analytics data: Aggregated data retained indefinitely; individual data for 26 months
• Log data: Retained for 90 days for security purposes

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal data:

General Rights:

• Access: Request a copy of personal data we hold about you
• Correction: Request correction of inaccurate personal data
• Deletion: Request deletion of your personal data
• Objection: Object to certain processing of your data
• Data Portability: Request transfer of your data to another service

GDPR Rights (EU/EEA Residents):

If you are located in the European Union or European Economic Area, you have additional rights under the General Data Protection Regulation (GDPR), including:

• Right to withdraw consent at any time
• Right to lodge a complaint with a supervisory authority
• Right to restrict processing of your data

CCPA Rights (California Residents):

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including:

• Right to know what personal information is collected
• Right to know whether personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising your rights

To exercise your rights: Contact us at [email protected]. We will respond within 30 days.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from your jurisdiction.

When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

10. Children's Privacy

ISO Library is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately at [email protected], and we will delete it promptly.

11. Links to Third-Party Websites

Our Site contains links to third-party websites, including:

• Official ISO website (iso.org)
• National standards bodies
• Certification bodies
• Educational resources

We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make changes:

• We will update the "Last Updated" date at the top of this policy
• Material changes will be prominently posted on our Site
• We may notify you via email if you have provided your email address

Your continued use of the Site after changes are posted constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within 30 days.

Your Privacy Matters

At ISO Library, we are committed to transparency and protecting your privacy. We only collect information necessary to provide and improve our educational services, and we never sell your personal data to third parties.

If you have any concerns about how we handle your information, please don't hesitate to reach out.