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Retail

Standards for retail operations, quality, and customer service management

Retail organizations implement ISO standards to improve operational efficiency, ensure product quality, and enhance customer satisfaction. ISO 9001 helps standardize processes across locations.

Food retailers also implement ISO 22000 for food safety management.

Key Standards for Retail

Benefits

  • Operational consistency
  • Customer satisfaction
  • Quality assurance
  • Supplier management
  • Data protection
  • Brand reputation

Industry Challenges

  • Multi-location management
  • Inventory control
  • Staff turnover
  • Customer expectations
  • Supply chain complexity

All Standards for Retail

ISO 10001

Customer Satisfaction - Codes of Conduct

Guidelines for establishing customer satisfaction codes of conduct containing organizational promises and commitments to enhance transparency, fairness, and customer trust

ISO 10002

Complaints Handling in Organizations

Guidelines for establishing effective and efficient complaints-handling processes to enhance customer satisfaction

ISO 10003

External Dispute Resolution for Customer Satisfaction

Guidelines for establishing fair and effective external dispute resolution processes for customer complaints that cannot be resolved internally through ADR methods

ISO 10004

Monitoring and Measuring Customer Satisfaction

Comprehensive guidelines for defining and implementing processes to monitor and measure customer satisfaction through KPIs, surveys, and systematic feedback analysis

ISO 22000

Food Safety Management Systems

International standard for food safety management applicable to all organizations in the food chain

ISO 42001

Artificial Intelligence Management Systems

World's first certifiable AI management system standard (AIMS) providing requirements for responsible development and use of AI systems, aligned with EU AI Act and global AI regulations

ISO 27701

Privacy Information Management Systems

Privacy extension to ISO 27001 establishing requirements for Privacy Information Management Systems (PIMS) to manage personally identifiable information and support GDPR compliance

ISO 28001

Supply Chain Security Management - Best Practices

Best practices for implementing supply chain security assessments and plans, complementing ISO 28000 with detailed implementation guidance

ISO 14020

Environmental Labels and Declarations - General Principles

General principles for environmental labels and declarations providing framework for credible and verifiable environmental product claims

ISO 14021

Self-Declared Environmental Claims (Type II)

Requirements and guidelines for self-declared environmental claims (Type II labels) ensuring credibility of manufacturer environmental marketing claims

ISO 22005

Traceability in the Feed and Food Chain

Principles and requirements for feed and food chain traceability enabling tracking and tracing of products throughout the supply chain for safety and quality